These tools help you resolve conflict in schools, businesses, healthcare centes and prisons, and with interpersonal relationships between families, couples, friends and work colleagues. email for the first chapter of Marshall Rosenberg's book
The model is practical and focusses on honesty and empathy enabling communication with power and integrity, improving both results and relationships through effective communication and collaboration.
What we can do to produce results In order to get good at finding mutually satisfying solutions, it is important to develop a consciousness and a language for expressing needs. If I only express the behaviour change I want to see in the future, it may look like I am locked into only one way of getting that need met. This can easily trigger the other persons fear of being taken advantage of, which leads to power struggles.
By using this powerful and simple 4 step model of 1. expressing an Observation without evaluating, 2. following with a feeling, 3. a universal need, 4. then a request, we are more likely to find settlements that all parties feel good about and will stand the test of time
email for the first chapter of Marshall Rosenberg's book
1n 1984,Marshall Rosenberg�founded the Centre for Nonviolent Communication and training in NVC is offered on five continents and 250,000 people learn the technique each year. |